On Escalation

Recently I discovered this great blog written by Nigel Dessau -Chief Marketing Officer at AMD. The blog is called 3minutementor and has very very good tips on preparing for an interview, assignments and all the possible things you could ask a mentor. And of course all the answers come through 3minutes videos. Pretty cool!

What I really found useful for all the professionals out there was the video on escalations, how we escalate, who/ what, when and why. A brilliant video I must admit! I think it shows that all the people who see escalation as something mandatory, person related and as a great weapon are absolutely wrong (maybe we do that cause we have a Latin origin? :-)).

Escalations can be avoided and we must try avoiding it by discussing about it, trying to convince the person to do a job in a different way and most important if we proceed with it, then we be sure the person will be informed in advance. After all the purpose is not to make someone feel miserable but to get a job done. Then we don't escalate PEOPLE but PROCESSES, TASKS, etc. So before you write a bad email or make the call, think about what upset you and if there is really a need for escalating this. Ask for advice: escalations are not about punishing someone but about finding a solution. Check the video below for more tips. Really hope to see less silly&personal escalations and people focusing on facts and goals.